Yoga Mats
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Frequently Asked Questions
Shipping & Delivery
When will my order arrive?
Orders are processed within 1-3 business days (Monday - Saturday), except for orders placed on Sundays, which are processed on the next business day.
Once shipped, estimated delivery times are:
UK: 1-6 business days (Monday - Saturday)
Delays may occur during busy shipping periods or national holidays.
I put the wrong address on my order. Can I change it?
If your order has not been shipped, we can update your delivery address. If your order has already been shipped or processed, unfortunately, we cannot make any changes.
Can I modify or cancel my order after placing it?
We always try our best to cancel or modify orders, but if your order has already been shipped or processed, we cannot make changes. Contact us as soon as possible for assistance.
Has my order been dispatched yet?
Orders are usually dispatched within 1-3 business days (Monday - Saturday). You will receive a dispatch email once your order is shipped. Please check your SPAM/JUNK folder if you don’t see it. If you need further details, contact us.
Returns & Refunds
We offer a 30-day return policy for all eligible items. If you're not satisfied with your purchase, you can request a return or exchange within 30 days of delivery. Items must be unused, in their original condition and packaging.
What is your return policy?
You can return unused, undamaged items within 30 days of receipt. The item must be in its original packaging with all labels and tags.
Who covers the return shipping cost?
- If you return an item due to a change of mind, you will cover the return shipping cost.
- If the item is faulty, damaged, or incorrect, we will cover the return shipping cost.
My item arrived broken or damaged. What can I do?
If your product arrives damaged, take clear photos and email them to contact@rushathletics.shop
How do I request a return?
Contact us at contact@rushathletics.shop with your order number and reason for return. We will review your request and provide return instructions.
When will I receive my refund?
Once we receive and inspect the returned item, a refund will be processed within 5 days to the original payment method.
Any question?
How can I contact customer service?
You can reach us at:
Business Name: Articope LTD
Company Number: 13077351
Registered Business Address: 24-26 Arcadia Avenue, Dephna House #105, London, N3 2JU, United Kingdom
Operating Address: 8 Pemberton Pl, London E8 3RG, United Kingdom
Email: contact@rushathletics.shop
Phone: +44 7496124332
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM